FAQs
FAQS
Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
Q 1. Where do you ship from?
A. We ship from different warehouses & factories. So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.
Q 2. How long does it take for my goods to arrive?
A. It usually takes 7-15 business days for all orders to arrive. Delivery times vary from product to product; based on demand and shipping location.
Q 3. How long does it take to get a tracking number?
A. It usually takes between 3-5 business days.
Q 4. Where can I place an order from?
A. Currently we ship items across the United States.
Q 5. Is shipping free?
A. No we do not offer free shipping. Moreover, expedited shipment requests will come at an additional charge to the customer.
Q 6. Where is your company?
A. Our company is based in the United States of America.
Q 7. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.
Q 8: Do I get a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Google pay, Amex and even Paypal.
Q 10. Is the purchases on this site safe and secure?
A. You can be sure that all purchases here are safe.
Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Email is only for follow-up and to send newsletters about our promotions and new arrivals.
Q 12. Do I (the customer) have to pay customs charges?
A. The customer is responsible for customs and fees.
